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We thrive on solving our customers'
problems and keeping business and data flowing smoothly. Please fill out the form at right, and our dedicated support team will contact you with solutions to any issue.
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Support & Service Level Agreement
As part of your annual subscription, Fast-Weigh 10 users benefit from expert support & technical assistance. TAC Insight provides direct phone & email based lines of support, as well as in depth training guides & videos for customer self-service.
Methods of Support
Phone: (865) 219-2980
Help Guides: https://help.tacinsight.com
Training Videos: https://youtube.com/tacinsight
Live support hours
During standard operating hours of Monday-Friday 8am to 6pm EST we provide our customers with real-time support & problem resolution. Our support staff can be reached via email or phone, and will work with you to be sure any and all issues are resolved in a timely manner.
We provide on-demand support on weekends & outside of standard weekday operating hours. During this time, we actively monitor all support emails & call routing to ensure no problem goes unsolved.
We utilize internal support queues to immediately alert our entire support staff of incoming issues. This queue is constantly monitored and pings our staff when an email or call is received. This allows us to track and resolve any support needs in an efficient manner.
Up-time & Availability Guarantee
We continue to reinvest in our support & software development. Fast-Weigh 10 is developed using the latest technologies, & takes full advantage of the reliability afforded by Microsoft Azure cloud technologies. As such, we are able to lead the industry in providing continuous delivery of updates, patches, & new features to the platform.
With a firm foundation and understanding of our customers needs, we are able to guarantee our customers 99.5% up-time & availability to the Fast-Weigh 10 platform.