If you are a U.S. customer, you might notice a difference in how weights are stored between the desktop scale application (or mobile ticketing app) and the Web Portal. When you create a ticket or tare a truck from the ticketing application and those weights (in pounds) are uploaded to the cloud, you will see that if you view the ticket on the Portal, the weight is in tons. The Portal receives tickets from the scale app and does a pounds-to-tons conversion. Why?
The reason we store weights as tons on the Web Portal is twofold:
All raw ticket data stored in the Fast-Weigh 10 cloud must use units of measure that are universal between all of our customers, and the metric system is universal.
Tons also allow us to save space. Numbers can get extremely long when you're calculating all the pounds hauled for a whole month or more, and this could take up a ton (pun intended) of space when you try to view your ticket data. So we always use tons on the Portal.
Remember: On the Web Portal, weights are always stored in tons. On the ticketing app, weight can be in either pounds or tons, depending on your settings.
If you are in the U.S. and you are taring or ticketing a truck from the desktop ticketing application, the weight is pulled directly from the scale via the weight indicator, and most weight indicators in the U.S. measure in pounds (though you can change the unit to tons if you wish, from the app settings).
But when adding a tare to a truck from the Portal, you will need to do the conversion yourself since you're inputting a tare manually. Thus, a truck with a tare of 26,260 pounds should be tared on the Portal as 13.13 tons.
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